About Hotel Group


Staying Stipulation

Scope of Application
Article 1.
Contracts for Accommodation and related agreements to beentered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particula are not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2.
In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, not with standing the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Application for Accommodation Contracts
Article 2.
A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars;
(1)Name of the Guest (s);
(2)Date of accommodation and estimated time of arrival;
(3)Accommodation Charges (based, in principle, on the Basic Accommdation Charges listed in the Attached Table No.1);and
(4)Other particulars deemed necessary by the Hotel.
2.
In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
Conclusion of Accommodation Contracts, etc.
Article 3.
A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
2.
When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest`s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3.
The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation changes under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4.
When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4.
Not with standing the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring the accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2.
In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
Refusal of Accommodation Contracts
Article 5.
The Hotel may not accept the conclusion of Accommodation Contract under any of the following cases:
(1)When the application for accommodation does not conform with the provisions of these Terms and Conditions;
(2)When the Hotel is fully booked and no room is available;
(3)When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
(4)When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
(5)When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(6)When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes; or
Right to Cancel Accommodation Contracts by the Guest
Article 6.
The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2.
In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has reguested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3.
In the case when the Guest does not appear by 10 p.m. of the accommodation date (1 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
Right to Cancel Accommodation Contracts by the Hotel
Article 7.
The Hotel may cancel the Accommodation Contract under any of the following cases:
(1)When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the pablic order or good morals in regard to his accommodation;
(2)When the Guest can be clearly detected as carrying an infectious disease;
(3)When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(4)When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
(5)When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to paritculars deemed necessary in order to avoid the causing of fires) .
2.
In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he has not received.
Registration
Article 8.
The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation.
(1)Name, age, sex, address and occupation of the guest (s);
(2)Except Japanese, nationality, passport number, port and date of entry in Japan;
(3)Date and estimated time of departure; and
(4)Other particulars deemed necessary by the Hotel.
2.
In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as coupons or credit cards, these credentials shall be shown in advance at time of the registration preceding Paragraph.
Occupancy Hours of Guest Rooms
Article 9.
The Guest is entitled to occupy the contracted guest room of the Hotel as follows;
CITYHOTEL LORNSTR    from 2 p.m. till 10 p.m.
HOTEL GREEN CAPITAL    from 3 p.m. till 10 p.m.
HOTEL BUSINESS VILLA OMORI    from 2 p.m. till 11 p.m.
HOTEL ARIETTA    from 2 p.m. till 12 p.m.
However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
2.
The Hotel may, not with standing the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the line prescribed in the same Paragraph. In this case, extra charges shall be paid as mentioned on the tariff of each hotel leaflets.
Observance of Use Regulations
Article 10.
The Guest shall observe the Use Regulation established by the Hotel, which are posted within the promises of the Hotel.
Business Hours
Article 11.
The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and others.
(1)Service hours of front desk, cashier's desk, etc.
    (a)Closing timecccNone
    (b)Front serviceccc24 hours
2.
The business hours specified in the preceding Paragraph are subject to temporary charges due to unavoidable caused of the Hotel. In such a case, the Guest shall be informed by appropriate means.
Payment of Accommodation Charges
Article 12.

The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.

2.
Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the front desk at the time of the departure of the Guest or upon request by the Hotel.
3.
Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and are at his disposal.
Liabilities of the Hotel
Article 13.
The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements.
However, the same shall not apply in case when such damage has been caused due to reasons for which the Hotel is no liable.
2.
Even though the Hotel has received the gPASS MARKh (Certificate of excellence of Fire Prevention Standard issued by the fire station) furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
Handling When the Hotel is unable to provide Contracted Rooms
Article 14.

The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsowhere for the Guest insofar as practicable with the consent of the Guest.

2.
When arrangement of other accommodation can not be made not with standing the previsions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is onto liable, the Hotel shall not compensate the Guest.
Handling of Deposited Articles
Article 15.
The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force major. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of 150,000 yen.
2.
The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 150,000 yen.
Custody of Baggage and/or Belongings of the Guest
Article 16.
When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of this check-in.
Liability of the Guest
Article 17.
The Guest shall compensate the Hotel for the damage caused throu-gh intention or negligence on the part of the Guest.

Attached Table No.1
Calculation method for Accommodation Charges, etc. for Hotels (for accommodation facilities which do not provide breakfast and dinner, or which do not provide dinner)
(Ref, Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
Attached Table No.1
Remarks: 1. The basic Accommodation Charges are displayed in the Tariff on Hotel Leaflets.

Attached Table No.2
Cancellation Charge for Hotels
(Ref. Paragraph 2 of Article 6)
Attached Table No.2
Remarks:
1.The percentage signifies the rate of cancellation charge to the Basic Accommodation Charge.
2.When the number of days contracted is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
3.When part of a group booking (for 15 persons or more) is canceled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions.



Our exquistely designed business hotels can be found in Tokyo (Shinuku, Ueno, Gotanda),
as well as in Osaka and other major cities nationwide.

Back To Top


smartphone site

Copyright(c)2008 Renaissance Co.,Ltd. All Right Reserved.