About Hotel Group

Privacy Policy

In carrying out the management and operation of business hotels, Renaissance Co., Ltd. (hereinafter referred to as "the Company"), will sufficiently recognize the social mission for the protection of every personal information that the Company handles, and comply with the laws and regulations regarding the protection of rights and personal information. In addition, the Company hereby declares that it builds a personal information protection management system for implementing the policy shown below, and works for its continuous improvement throughout the company while always recognizing the latest trend of IT technology, changes in social demands, and changes of the business environment.
The Company will appropriately acquire, use and provide personal information in handling hotel business, employment, and personnel management, and take measures for not handling personal information beyond the scope necessary for achieving the specified purpose of use.
The Company will comply with the laws and regulations, national guidelines and other norms of laws and regulations regarding the handling of personal information.
The Company will take reasonable security measures against the risk of leakage, loss or damage of the personal information, by injecting management resources that match the actual situation of the business, and continue improving the security system of personal information. If anything should happen, the Company will take corrective measures promptly.
The Company will respond to any concerns or complaints regarding the handling of personal information promptly with sincerity.
The Company will review the personal information protection management system in an appropriate time and way, and improve it continuously based on the change and the actual situation of the environment surrounding the Company.

Enactment date: April 28, 2016

Renaissance Co., Ltd.
President and representative director: Hajime Kono

General counter of inquiries, complaints, consultation about personal information


Renaissance Co., Ltd.
Personal information inquiry section (Personal information protection administrator deputy)
est3 3-12-8 Higashi Shibuya-ku Tokyo 150-0011
Phone: +81-3-5466-7841    FAX: +81-3-5466-9820 (office hours 10:00~18:00)

*We will respond to inquiries received on Saturdays, Sundays, public holidays, during the year-end and New Year holidays, Golden Week, and Summer holiday (mid of August) on or after the following business day.

E-mail: privacy@thehotel.co.jp

Our exquistely designed business hotels can be found in Tokyo (Shinuku, Ueno, Gotanda),
as well as in Osaka and other major cities nationwide.

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